Redbus — Received email about refund. But amount not received | |
I booked my bus ticket by REDBUS on 17 FEBRUARY 2021(Ticket number (TIN): TQ3K35566565 from Bengaluru to Hospet for dated 01 MARCH 2021 that tckt amount was 1200/- Rs. and cancelled it on 25 FEBRUARY( refund reference number is 30005110481048116185865. ) But my problem is that I recieved the mail that the claim amount has been refunded. But still i have not received that refund amount in my bank account as my DEBIT CARD WAS BLOCKED DURING THE TIME I RECIEVED YOUR MAIL. Now I have recieved and activated another debit card for my same bank account. How can I recieve the refund amount. Was this information helpful? | |
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Domlur Layout, Karnataka, Bangalore, Karnataka, India - 560071
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Greetings from all o[censored]s, here at redBus!
Thank you for reaching out to us with your query. I am your redBuddy Akanksha and I have been working on your case.
As discussed on the call, please be informed that the refund against the booking ID: TQ3K35566565, was processed on 25th February 2021 against the refund reference ID: 30005110481048116185865.
Also, booking ID: TQ3U74052046, was processed on 25th February 2021 against the refund reference ID: 30003710561056129760949.
The amount should be reflecting in your account within the next 5-7 bank working days as per the standard banking procedures.
Attached below is the screenshot for your reference.
For any other questions you may have or help with your future travel bookings please write to us using the link https://m.redbus.in/help
As I have processed your request, you will receive an email stating that your case has been closed, along with a survey seeking your feedback on the assistance given by me. Please spare a moment to share your valuable inputs.
Thank you for choosing redBus.
Have a great day!
Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.
Take Care,
Akanksha
redBuddy