[Resolved] Redbus — recharge failed

Anjaly123

from Mumbai, Maharashtra

Address:

Eventide home, Hopefarm, Whitefield, 560066

I have made 2 recharge of rs 150 and 110 for my mobile number on 15 april 10:22am& 21 april 12:44pm.
One is 15 april-for this i got a message from redbus saying recharge got successful but it was not reflecting on my mobile account and later again i got a message (Your refund of rs 150 has been processed by redbus. The amount will reflect in your bank account) but it has not yet refunded.

The other one is april 21-for this transaction also same thing happened first i got recharge successful message and later refund message.

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Jun 12, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

May 08, 2019

Updated by Anjaly123 I have made 2 recharge of rs 150 and 110 for my mobile number on 15 april 10:22am& 21 april 12:44pm.

Rs.110 got refunded but till now rs.150 didn't get refunded.

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us for your query.

In order to resolve your query/issue, we request you to please provide the registered email id and mobile number along with the date of transaction with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy