[Resolved]  Redbus — Red Bus and bus operator both

Respected Sir,

Date Of Journey 15 JAN 2023
Ahmedabad TO Mumbai
LB4, LB3

Would bring to your notice all the things.
1) Bus arrived @ 2.45 a.m. on the boarding point where timing was 11.30 p.m.
2) Harsh words used by bus operator Ramdev Tours and Travels when asked for the seat in his office where i was on place from 11.00 P.M. @ cold night
3) Gps Tracking was closed by bus when complain to red bus they told that bus operator was not picking the call.
4) When complain on No. 100 to police they did not take action which will be complain to the court soon and send the notice also. They asked to remain in ahmedabad only rather taking any rational decision.
5) When seat was given it was kanak travels bus and nuber was also not proper.
6) No arrangement for blankets and water.
7)cleaniness was worst and thrown near my seat when asked to clean they told you get down the bus and arrange for other bus.
8) HAd to left my day job too
9) when my dropping was Vasai Phata they told we don't know the stop and left us more than 10 kms away where we face transportation problem.

Worst experience by redus..when complain to redbus they told we will pay you 15% of your charges and complain will be closed and no furthur action will be taken. I think so it is recorded in call center of redbus.

If not action taken by just write mail to me. I know how to take against redbus, Bus operator and penalized them more them than your earnings. And also penalized which harresment you have given to me.\

I have photos, recorded calls ...which you do not have facility where i can provide you so give me mail id.
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Mar 21, 2023
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Feb 15, 2023
Red Bus Customer Care's response
Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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