[Resolved] Redbus — red bus and eagle express services | |
I have booked the ticket and bus way delayed. After reaching at the point bus was delayed and point person behaved very rudely. Head office person asked my that he is calling at the point for the refund and he did not. I have tried to reach out to the red bus as well but the ivr options ans customer service options did not work. Red bus executive are not supporting and and eagle express persons are continually lying. They did the same in the conference call with the red bus and still red bus did not take any actions. During the covid 19 situation upon reaching at ahmedabad eagle express did not followed the guidelines as well. Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Sep 29, 2020 Red Bus Customer Care's response Hi Hitendra, Greetings from redBus! We are sorry to hear about the poor experience you had. Your experience is important to us. Kindly share the ticket details with us at [protected]@redbus.in so that we can look into it. Awaiting for your email. Thank you, Team redBus Verified Support Sep 29, 2020 Red Bus Customer Care's response Hi Hitendra, Greetings from redBus! We are sorry to hear about the poor experience you had. Your experience is important to us. Kindly share the ticket details with us at [protected]@redbus.in so that we can look into it. Awaiting for your email. Thank you, Team redBus Verified Support Sep 29, 2020 Red Bus Customer Care's response Hi Hitendra, Greetings from redBus! Kindly accept our sincere apologies for the inconvenience caused. We are working on your complaint. We will share the updates with you at the earliest. Kindly bear with us. Thank you, Team redBus Verified Support Sep 30, 2020 Red Bus Customer Care's response Hi Hitendra, Greetings from redBus! Trust, our team reached out to you and addressed your concern to your satisfaction. We appreciate your kind patience in this regard. We have taken down your concern with the operator and we would assure you that such issues will not be repeated. Please note that we are committed to give you a better experience going forward. Once again, we apologize for the inconvenience caused to you on behalf of the bus operator and appreciate your patience. Thank you, Team redBus | |
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