[Resolved] Redbus — red bus booking issues | |||
Hi my name is hemant ambre. Residing in mumbai. Had a booking return ticket from shirdi to mumbai travelling along with my wife and aged senior citizen parents. Now the issue is i have booked ticket with sai travels and without any intimation they have put us in a virbhadra travels without my consent or any messages or calls. I have called the bus operator and he is very rude to us and said that there's nothing he could do apart from changing the travel's. The bus that the operator has given us is the worst bus and instead of lower birth he has given us upper birth and asking my parent's to climb to upper birth. Called red bus spoken with a rep and again even they said they have nothing to do with this. As it's the operators fault and not red bus. Reference no. 12458807. I have the complete recording of red bus and the ride behavior operator. I want to take this issue further. Kindly help. Mob [protected] [protected] Was this information helpful? | |||
Feb 8, 2020 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Jan 08, 2020 Red Bus Customer Care's response Hi Hemant, Greetings from redBus! We tried reaching you on your registered contact number multiple times but there was no response. We apologize for the inconvenience caused. We have checked with the bus operator but they have denied for any refund since you have already completed the journey in the alternative arranged by the bus operator. Your feedback regarding this experience has been duly noted and communicated to the bus operator. We will work harder to educate bus operators on providing hassle free, quality service in the future. For any further concerns, you can reach out to us at [protected]@redbus.in Thank you Team redBus! | |||
 2 Comments | |||
Comments
2000k of money got deducted and they didn't issue the ticket. When asked for rebooking they initiated refund process. I never asked God refund.
Refund takes 7 days and they do all this for bank interest. See how many such failed transactions in a month and how much they would earn as interest.
Refund takes 7 days and they do all this for bank interest. See how many such failed transactions in a month and how much they would earn as interest.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
67%
Complaints
3900
Pending
278
Resolved
2490
View all 3900 Red Bus reviews & complaints
Domlur Layout, Karnataka, Bangalore, Karnataka, India - 560071
View all Red Bus contact information
Red buss is responsible for my difficulties