[Resolved] Redbus — red bus didn't pick up me

[email protected]

from Powai, Maharashtra

Address:

228001

I booked the bus named "ag bus service travels" on redbus. The travel is from sultanpur to delhi. The boarding point is pyagipur chauraha, sultanpur. And the boarding time is 08:45pm. I called the bus driver. But the bus didn't come. I had already complaint to the redbus about this. They called me and said, i will verify it with bus operator. But they didn't call me. Call me immediately. And refund my money very soon. Otherwise i will put complaint on consumer court. Why are you doing like this. Call me. Very worst bus service. This is my worst experience with red bus. It was urgent to reach delhi, and i paid extra money to reach delhi from another bus.
My ticket no. Tp4c64737301
Seat no. U17- aditya gupta

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Apr 28, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Mar 18, 2020

Updated by [email protected] My complaint has not been resolved yet

Verified Support

Mar 27, 2020

Red Bus Customer Care's response Hi Aditya!

Thank you for reaching out to us regarding your ticket no. TP4C64737301.

I understand that experience during your journey would have caused an inconvenience to you, and I am truly sorry. Your feedback has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future.

As discussed on the call earlier, as compensation for the inconvenience caused to you, the bus operator is refunding your ticket amount entirely.

Your refund has been initiated from our end on 27th March 2020 to the mode of payment used by you for this transaction. Basis the policy of your bank, the amount should reflect in your account within 5 - 7 business days.

PO No. : [protected]
Refunded Amount: Rs. 953.95./-

If you do not receive this amount within the expected time, please reach out to the customer care team of your bank to know the status of your refund. Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.