[Resolved]  Redbus — red bus non responsive

Address:

Kolkata, West Bengal, 7000091

Ticket no: tkaq50997548
Pnr no: a28x6m9h
I was supposed to travel from siliguri to kolkata on 2nd oct through volvo bus booked through your platform. I have booked at whooping price of rs.3204 for 2 tickets. Though we were at the time of departure in the boarding point, this high valued bus left us, two passengers (Including a female passenger).

1. Phone numbers mentioned in the red bus ticket were not reachable.
2. There was no proper communication from the bus operator
3. We were kept stranded in a so called office which has not even a rest room facility, at least for female passengers.
I had a terrible experience and a horrible travel.

Please check your records. I have made several calls to your customer care but redbus, yourself, were not able to contact this bus operator.

Red bus is not having any hold on this operator.

Kindly do not find loop holes in terms & condition and thereby again harass your customer.

I have not travelled in the bus and for aforesaid reasons, i demand a full refund and apologies from concerned people. Your positive response and goodwill gesture are highly appreciated to your valued customer.

Regards,
Dheekshayan
[protected]
Larsen and toubro limited