Redbus — Red bus not coming till 1.15 when it was scheduled for 12.10

Address:

Milan Nagar Bye Lane 1,Lalmati- Bhetapara Ro

Our Bus details from Pondicherry to Chennai on 29/10/2022 are PNR: UNI429340, Bus No: PY 02 S 4649, Driver details: Nishakan Att, [protected] .
It was scheduled for 12.10, but till 1.15 not arrived. They want more time. It was not possible to stand 2-3 hours by a outsider, that to we are told the local people that their are always late by 3-4 hours.
Now we have availed a Government bus to travel to Chennai.
So, you are requested to refund the money and blacklist the particular bus.