[Resolved] Redbus — redbus booking error | |||
My self and my friends (Totally 5 tickets, individual booking) have been booked ticket from pattukottai to chennai on jan 20 through redbus. But we got message from yohalashmi travel agency on jan 19 notified that"you have been booked ticket on jan 19 8.55 pm." then i reached pattukkottai yohalakshmi travel agency. I had a very worst experience there. I don't know whether he may be the owner or working person there. The way he approaching the customer is not at all good. He argued rudely with us😡😡😡. Then i raised a complaint regarding this problem they said "sir your 5 tickets are booked for 20th jan but in travels chart its reflected as 19th jan its a technical issue so kindly take your own support and book on some other bus we will start refund process once after 48hrs". This is not a proper way to approach passengers. Its a festival time all tickets booked. Ourself booked a ticket its cost is twice the ticked which i booked earlier.in order to reduce the last time rush we are booking the tickets earlier but now who is responsible for the extra money i paid??? The below listed no. Are compliant numbers For that 5 different tickets 6900815 6900818 6902386 6900820 6896939 But they are keep on changing the new complaint number (Case number) 48hrs once and marked the old complaint number as resolved. Then what is the use of that term complaint. They are not try to resolve my issue. They are trying to delay the refund process!!! Was this information helpful? | |||
Mar 2, 2019 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Jan 24, 2019 Red Bus Customer Care's response Dear Customer, Greetings from redBus.in! Ticket ID : TN2M49422676, TN2K79180166, TN2M60526221, TN2M98540427, TN2K11951677 We sincerely apologize for the hassle caused, as the booking was made for January 20, 2019 and the same was confirmed from our end. Due to technical issues from the bus operato end the ticket was reflecting for January 19, 2019 in there database. The bus operator apologized for the inconvenience caused and confirmed to take strict measures to avoid such mishaps. On checking, we see the complete refund for all the above tickets has been initiated on January 24, 2019 and the same should reflect in your source account in 7 business days from the time of initiation as per standard banking procedures. We request your co-operation in this regard. Thanks, Team redBus. Verified Support Jan 24, 2019 Red Bus Customer Care's response Dear Customer, Greetings from redBus.in! Ticket ID : TN2M49422676, TN2K79180166, TN2M60526221, TN2M98540427, TN2K11951677 We sincerely apologize for the hassle caused, as the booking was made for January 20, 2019 and the same was confirmed from our end. Due to technical issues from the bus operato end the ticket was reflecting for January 19, 2019 in there database. The bus operator apologized for the inconvenience caused and confirmed to take strict measures to avoid such mishaps. On checking, we see the complete refund for all the above tickets has been initiated on January 24, 2019 and the same should reflect in your source account in 7 business days from the time of initiation as per standard banking procedures. We request your co-operation in this regard. Thanks, Team redBus. | |||
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