[Resolved]  Redbus — Redbus bus booking

Website:

www.redbus.in

I booked 3 female tickets from Indore to Mumbai (journey date 28.01.2023). At the time of booking I selected “Boarding Point : Julwania Rajhans Hotel, Indore”. My earlier booking was from Mumbai to Indore, 2 days before, establishing that I am not from Indore and I am unaware of places of Indore. When I reached Indore, I inquired through multiple places (hotel staff, taxi drivers, local guides) that where is this picking up point. Since I was staying near Sarvate Bus Stand, everyone told me that the boarding point is close by near Rajhans Hotel where the office of Rajhans Travels is also there and it is in the main Indore city near bus stand. Which made me believe this as the boarding point mentioned Rajhans Hotel, Indore. On the day of journey I was calling the bus conductor and driver on the numbers that were shared through message to know if the bus is on time but nobody picked up the calls till 10pm. My boarding was at 11:15pm so I was also calm till then. At 10 when I connected with the driver he said that the bus has left Indore 2 hours back and is 150 km away from the Indore town. So the whole story was that this Boarding Point which says “Julwania Rajhans Hotel, Indore” on my ticket, on my message, in my chat box where I enquired about my boarding point, and everywhere it says “Julwani Rajhans Hotel, Indore” which obviously gave me an impression that this place is somewhere in Indore obviously because why would someone give me an option of boarding a bus 150 km after the starting point midway of the journey when I am paying for full ticket. Repeating my problem that nowhere it is mentioned that this place - Julwania is 150 km away from Indore, in fact in an altogether different district of Madhya Pradesh. So, obviously I missed the bus. I was stranded on the streets with my senior citizen mother and sister in the middle of the night. Bus operator refused to do anything in this regard but atleast they spoke to me and made me understand the whole story unlike Redbus who didn’t pick my call, didn’t revert on chats as they are automated chats with foolish replies, and reverted to my email after 30 hours saying that they can’t help it. I had to stay in a hotel for another day on the weekend in a tourist destination city when all hotels were running full, which costed me another INR 3000/-. I had to stay there for one extra day and book another bus the next day for crazy INR 6000 because it was Sunday and end of a long weekend and there were no seats and I had to pay extra for every seat as I booked offline. (I have all the bills) And INR 3207 which I spent for booking the godamn bus that I missed also went waste. And now having said all this it is very clear that the whole confusion happened because RedBus interface mentioned “Indore” after the name of the Boarding Point which made me think that this place Julwania is in Indore. I unknown to MP as a state, Indore is a city, visited this place for the 1st time, how am I supposed to know that Julwania, Indore means 150km away from Indore? I want my money back that I paid for the bus booking i.e. INR 3207 and additional damages of INR 9000 that I had to bear aggregating to total INR 12207 from redbus. If the responsibility of adding boarding points in the redbus platform interface is of the bus operator, then bus operator shall reimburse me these or else if this responsibility is of Redbus then Redbus will have to reimburse me this amount. I am putting an official compliant on this matter and I have been through a lot of struggle and stress these 2-3 days due to this error of Redbus which I will not let go in vain.