[Resolved]  Redbus — RedBus caused inconvinience and loss - Failed travel booking

Address:

Pune, Maharashtra

Dear sir, I have booked ticket of my brother and his wife from Gangakhed to Pune using RedBus as online service. They issued a valid ticket to me. My brother and his wife arrived at pick up time before time of departure but no bus with the name mentioned in ticket was not found. Bus operators calls the passenger at the pick time before they leave the spot. In our case neither any call was made to the phone number I have provided while booking the ticket nor any one had picked up the call, when I tried to call the bus service operator number provided by RedBus. Due to this, caused a lot of inconvenience to my brother and had difficult time that night to find shelter. Next day he caught State transport bus and came to Pune. Issues ====== 1. Bus did not pick up my brother 2. When complained to RedBus, RedBus came up saying that...Bus was not cancelled and customer has travelled. This is absolutely wrong and lie. I am attaching both the tickets. One I booked with RedBus and other my Brother travelled through State Transport next morning. I need to take this to consumer court as RedBus is not helping to investigate this throughly.