Redbus — REDBUS Cheating

Redbus cheating regular customers with out paying refund for cancelling the bus at last minute and no response and not attending the calls from my registered mobile number.

Here are the ticket details and I didn't get the refund till now, eventhough the bus operator cheated.
I raised multiple complains, redbus agreed to pay full refund,
but not yet paid till now.
Blocked my registerd mobile number, not attending the calls,
and no option to speak to their agent on their customer care number.

Trip Details
Nellore-Bangalore
Ticket Number: TS5E69825112 | PNR No: TS[protected]QNKT/64109/AGR-916A

Travel Date:16/4/2023 10:45 PM

AGR Travels
A/C Sleeper (2+1)
Boarding Point
Nellore
KVR Petrol Bunk
Landmark: Near Honda Showroom Ph No:[protected]
[protected]
Dropping Point
Bangalore
Silk Board