Redbus — Redbus Journey not completed

We had booked bus ticket online.
Journey was scheduled for mumbai to mantha.
Bus operators did not reach the destination Mantha.
I have booked ticket for N T white House travels but at boarding point bus came with different name (maharaja travels). With more than one hour delay. They dropped me at near Jalna location.
And said another seating bus is coming, wait for that bus in 10 minutes. I waited there almost more than one hour but no bus is there.
So we request to take appropriate actions on Red bus and the bus travel agency N T white house travels.
We need to get companciate for it
Tickets details are as follows
redBus mTicket
Route: mumbai to mantha
Ticket ID: 5776GGP7
Primary Passenger: Sachin, MALE
PNR:[protected]

Travels: N.T White House
Departure: 09:10 PM, Tue, 19 Apr
Seat Numbers: 4L
Boarding point: Kamothe - shree ganesh travels, below flyover, near bus stop.