Redbus — Redbus making profit out of cancellation tickets

Address:

Hyderabad, Andhra Pradesh

Redbus making profit out of cancellation tickets. On 2-April around 2PM booked tickets from Hyderabad to Chennai and cancelled same day at 5PM (travel time is 7PM). As per Redbus policy, for the tickets cancelled after 4PM refund is allowed. But I received SMS and email from transporter (SRM travels) confirming 50% refund and ask me to touch base with Redbus to get this. Communicated the same to Redbus with proofs, and initially one of their call center managers agreed to refund and later sent email with denying refund. I have association with Redbus since 2008 and made nearly 100+ bookings also faced couple issues and complained the same but no action noticed. But this current issue in a kind of fraud by creating base less rules and polices. Here I dn’t see option to attachment SMS & email screen. Ticket no: TH4Z97479444, PNR no: RB8FF04C7