[Resolved]  Redbus — redbus-money not refund

I booked my bus ticket by redbus on 27 march 2018 (Ticket number (Tin): tm4t39842239 from ahmedabad to nathdwara for dated 27 march 2018 that tckt amount was 1632/- rs. And cancelled it on 27 may. Travel name is shrinath travel and transport agency iso 9001 certified.
My problem is that i have not received the refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days. I have been frequently mailing you about this problem but there is no response from your side. The ticket has been cancelled from your side because of the bus problem and you mentioned that you will be refunding the amount. But still there is refund to us.
Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.
Looking forward for your cooperation and quick response.
I have attached photo of their and booking photo.