[Resolved] Redbus — redbus - not refunding ticket cancelled by operator

asaluja0172

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 110076

I booked my bus ticket by redbus for 27 october 2019 (Ticket number (Tin): tnbf66483561 from delhi to chandigarh ticket amount rs. 597.

(Ref pnr no[protected]

On 25th october 2019 i got a message from operator official number that the bus has been cancelled and full refund has been initiated and i shared the screenshot also to the so called customer support of redbus.

In spite of calling them numerous time their is still no response and no refund as i did not board the bus becuase of the cancellation message by the operator that i have shared also with redbus.

Kindly refund the money as soon as possible.

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Feb 13, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We did cross-check the details of the booking ID: TNBF66483561 and could see that the complete refund of Rs. 465.65/- was processed to the original mode of payment on 10th Dec 2019 against the refund reference ID: 854e488f9547f[protected].

In case the refund is not received yet, please check with your respective bank for the same.

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!