[Resolved] Redbus — redbus/ payment issue and amount refund

Kanthaiya ganesan

from Chennai, Tamil Nadu

Address:

Vapu

I have booked a bus ticket for oct 2nd from tirunelveli to chennai. Amount was debited twice for same ticket and I thought it will be refund automatically in 7 days. But more than 12 days gone and it was not refunded . Again reached to redbus customer care and they issue me for any payment related issue customer need to contact the redbus team. Is it a correct procedure to inform the issue to customer. However i was raised a complaint and they told in 2 days it will be refunded but the amount is not yet refunded and it is almost 5 days gone. This is not completely fair. Today also I have experienced the same issue and the amount is refunded to source of payment.
This is 4th time and facing the same ids

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Nov 28, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2018

Red Bus Customer Care's response Dear Kanthaiya ganesan,

Greetings from all o[censored]s, here at redBus !

Thank you for reaching out to us.

In order to resolve your query/issue, request you to share the following details:
Registered Email ID :
Mobile No :
Ticket id / PNR :

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBus