[Resolved]  Redbus — redbus poor service and non refund of ticket cost

I had booked a ticket on redbus from dharwad to mumbai in national travels (Ticket no :tna[protected]. 8th september 2019) the departure time was 11:50pm but i had reached the place by 9pm as dharwad was a new place to me and also the departure venue a toll gate was in a remote area. Once i reached the venue i got a call from operator asking am in the venue and i had replied saying i am already reached and waiting for the bus. And then i opened redbus app and checked tracking details where the bus was showing its 1.5hrs late.

After 10pm i had called drivers number given by redbus in their message now the number was switched off. Then i called another number of the operator given by redbus. The man who received call also gave same number. But i told him that that number is switched off and he said the driver is frustrated getting so many calls and he assured driver will give call once he reach my location.

By then it was 11:50 pm i tried calling driver still it was switched off. I tried calling operator with whom i spoke he also dint pick my call. Now even the map also was not working. I tried calling other numbers provided by redbus no one received my call.

Now i called redbus after 15-20 minutes of connection of ivr call finally spoke to customer service operator and he again gave 5-6 numbers. But none of them were picking the call. I called redbus again waiting 15mins of ivr and spoke another customer service person and asked him to connect to bus operator instead he said he will pass another number through sms to whom i can speak. But i didn't receive any message. Now am calling them for 3rd time but now the customer service person said the bus is already passed from ur location.

Now customer service operator connected another guy from national travels and spoke to him in same call and asked why did it happened then he called bus driver. Where he said he was not able to connect to my number. But from the same number, i had already spoken to my friend like minutes before.

When bus operator was speaking to driver in our call in tamil i got to know that (As i can understand tamil) the drivers number which they have given to customers was not the one which they were supposed to be given.

The worst part is over the call national travels manager was blaming me for all these. He was saying it's my mistake as my call dint connected. He didn't even thought call won't connect if drivers location is not in network area. And he denied when i said i has tried connecting multiple numbers given by redbus and none were picking the call. Map was not working that's not their mistake. And i had called 3 times to redbus even they didn't help me. And at last there was only two gates in toll plaza towards mumbai highway. If the driver was just inquired there i would have got the bus.

I had lost 1300 bus ticket+ 1800 the amount which i spent on that night to travel mumbai + 2500 my next days salary as i was not able to go to office. I had spent 6hr in the location in rainy and cold weather.
Next day customer care executive had called me and said, everything is my mistake and red is not responsible for it and they can't refund or give compensation