Redbus — redbus - refund not processed

Pune to ahmedabad 9th august 2018 kabra logistics bus was cancelled by the travels due to maharashtra bandh and no alternative was provided as i got this information through a call from kabra logistics, i again called the travels to confirm if the bus is cancelled and they confirm it and replied the refund will be automatically credited to my source of payment... I did not get the refund as it's been more than 2 weeks... Redbus didn't provide the cancellation information prior to journey... They are still unaware whether the bus was cancelled or not.

Calling customer care, they said that they will check with operator and initiate refund in 24hrs. Its been more than 2weeks, no response.
Every time i call i get the same response they said they will call to bus operator and confirm from them, they even charge for calling them neither they have a toll free number nor their call connected through free calling plans available in india.
I am paying for my refund again and again. I wonder if i would pay more on calling customer care than what i get in refund. They should pay me my money which i wasted on calling their worst customer care as it is all their fault.

Redbus has the worst customer care service i would ever experience through service organisations.

Ticket details-
Ticket number - tm[protected]
Pnr number[protected]

I want my refund in no time.