[Resolved] Redbus — redbus refuses to close a complaint and keeps it open for 19 days

subsman3

from Bengaluru, Karnataka

Address:	560082
Website:	www.redbus.in

Hi all,

This is regarding redbus service and customer support.

The worst in any customer care support i have ever seen till now.

The case - 6947925 was registered on jan-23rd 2019.
Till date the customer care service states, they would update in 24 hours.

From jan 23rd how many 24 hours does it take.
In inda, this is one of the worst customer service supports i have ever seen till now.

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Mar 23, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2019

Red Bus Customer Care's response Dear Customer,

Greetings from redBus !!

We regret the inconvenience caused and and we are sorry for the delay in sharing the resolution.

Your feedback has been communicated to the bus operator and we will make sure such issues are not repeated.
As we value your relationship with us, we have refunded Rs.400/- back to your payment mode as an exceptional gesture on 8th Feb 2019. It will be credited back to source account in 7 bank working days.

Thank you,
Team redBus