Redbus — Redbus showed wrong pick up spot on its app and left without picking us up

Address:	Bangalore, Karnataka, 560008
Website:	www.redbus.in

We had booked two bus tickets via Redbus for Bangalore to Mysore trip. To travel on 07/04/17. Redbus has an app where it shows the pick up location and it had showed the pick up location near Vijay Bank Layout in Bangalore. They had also sent a message with Driver's no. to contact him. On the day of travel the app showed that the bus is running 15 mins late. We tried to contact the driver repeatedly since one hour prior to our pick up time which was 6:55 am. All the calls went unanswered. We went to the spot shown at 6:30 am and kept waiting and calling the driver to confirm the pick up location and time. But he never picked up. Suddenly at around 7:20 am we received a call from another no. which turned out to be the driver calling. He said the pick up location is different and he cannot wait and he left. We kept pleading him to wait 10 mins so that we can reach the spot that he said. The customer care of Redbus is very callous and they closed the complaint saying it's our fault hence they cannot refund. Whereas their app had shown wrong pick up location and the driver was unreachable. The driver didn't even want to cooperate a bit.