Redbus — redbus ticket cancellation money not refunded

Redbus — ticket cancellation money not refunded

I booked my bus ticket by redbus on 18jan 2019 (Ticket no: tn2m47687420 from bangalore to coimbatore for dated 19 jan 2019 that tckt amount was 450/- rs. And cancelled it on 18 jan 2019 (Pnr no: aone[protected]

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 2 to 7 working days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.

Dear customer

Your refund of rs. 450.00 has been processed by redbus. The amount will reflect in your bank account or wallet used for payment within 2-7 working days. You may quote your phone number used for booking as reference for any further follow up with redbus

Base fare: rs. 500.00
Total ticket fare: rs. 500.00
Amount paid by you: rs. 500.00
Here are details on refund calculation:
Amount paid by you: rs. 500.00
Cancellation charges: (-) rs. 50.00
Final refund amount: rs. 450.00
How are cancellation charges calculated?
Cancellation time: 1/18/2019 6:41:26 pm
Cancellation policy: 10% of the base fare (Rs. 500.00)

Regards
Team redbus