[Resolved] Redbus — Refund amount has not been initiated into my account

Jeswin John

Address:

IBIBO Group Pvt Ltd. #No 23, 5th Floor, Indiqube, Leela Galleria Hotel Leela, HAL 2nd Stage, Kodihalli, Bengaluru, Karnataka 560008

I had booked a bus ticket on Redbus on 21st March 2020 and the buswas cancelled by them due to some breakdown of vehicle and they had told me the ticket charges will be refunded within 72hours. I had paid ₹ 1286.45 for my bus ticket. I have not received the refund amount till date. Even in the application it says it has initiated but no received into my account. This company has nt provided customer call service they have only provided chat support which is not at all helpful.

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Aug 12, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2020

Red Bus Customer Care's response Hi Jeswin,

Greetings from all o[censored]s, here at redBus!

As discussed on the call, the full refund on your ticket ID TP4N85244124 has been successfully processed from our end on 21st March 2020.

We have also sent an email communication to your registered email address with all the details. We request you to check the same.

Thank you,

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.