[Resolved] Redbus — Refund amount not credited

Vengatesaprabu

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560100
Website:	Redbus.in

Hi,
I booked bus ticket from bangalore to madurai 15th feb 2017, Ticket no isTK3H26375655. The bus operator cancelled the service and redbus confirmed the amount refund initiate shortly. I received mail from redbus on 19th feb asking about my bank account details for refund.I have given my bank details and received mail from redbus it will take 5 to 7 working days to refund money to bank account. Its been more 15 days i have not received amount and there is no proper response from redbus customer care service. I will never ever gonna to book bus ticket from redbus.

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May 10, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2017

Red Bus Customer Care's response Hi Vengatesa,

Greetings from redbus!!

Ticket id-TK3H26375655

We deeply regret for the inconvenience caused. We have escalated the issue to our concerned team. We'll get back to you with an update at the earliest.

Thank you for your co-operation.

Regards,
Redbus Team.

Mar 10, 2017

Updated by Vengatesaprabu I dont think so 7 working days need to process for refund, it is really pathetic and ridiculous. I am following you nearly 20days to taking for refund money.