[Resolved]  Redbus — refund amount not received

My ticket details:
Name : Kattewar Anil Kumar
Ticket Number : TM7W12630774
PNR : TS[protected]GFND/10258/JT-01.
Boarding Point Ph: [protected]
Depature time : 21.55
Boarding location : Paradise (Secunderabad), Near fire Station.

Hello, As per the above details i book bus from hyderabad to pune on 02-july-2018 From #redbus. As per ticket details i was arrived my boarding point at 21.40. So bus was not reached my boarding point as they mentioned time so after few min i was called to bus operator for confirming bus . That time he was given some other number to me ( [protected]) and i asked him that confirm Bus number because of in ticket no bus number . He was replayed me that we only contact you after we reach your location and he was given Bus name as "MANAM BUS".
I contact [protected] so many times the number getting busy how ever i contact him and asked about bus location he replayed with in 15min we will reach your location . i wait more 30min after that bus was moving in front of me he was not stopped at my location and he was not contact me . so i contact him and said your moving from my location i was not get into your bus. So he was request to come to SR nagar . so after i reach Sr nagar i contact him at 22.48 but number not connected . So i contact main number[protected] at the same time he was reply that i will conform with him and call back to you.

So he was call back me at 22.50 and said that bus was left so i ask what was next stop so i can able to catch him, he request to come Miyapur i was reject for that because of it was more long from my location i request to stop near by he said not possible . So i was conformed with him about my money . So he was said that we cancel your ticket and we will refund it . i was accepted. But my money was not refund so i contact #redbus helpline and given 2 complaints one from app and another with help line about this issue ( complaint number 4576445 and 4576486) .

As per #redbus support team i provided call timings screenshot and all the information they need . But they fail to help me everyday they asking more 24hrs but till now (06-July-2018) my problem not resolved . So am requesting to consumer support team to look into my complaint and do need full thank you.