[Resolved] Redbus — Refund and irresponsible customer service

Gokul Coimbatore

from Coimbatore, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600100
Website:	reddbus.com

I have booked a ticket from Coimbatore to Chennai. Bus got breakdown and accident. Police have filed fir against bus and bus operator not ready to arrange alternate travels.Because they don't have spare bus also. They gave us fake promises too. They dont have proper papers for bus. So i raised a ticket in redbus. Without giving any solution they closed the ticket. We all need refund.
Book ticket information:
redBus mTicket
Please present this mTicket at the time of boarding.
Route: Coimbatore to Chennai
TIN: TK4B75398862
PNR: M34XQ6G
Travels: Sri SST Travels
Departure: 09:45 PM Mar 12, 2017
Seat Numbers: 42
Total Fare Paid: Rs.849
Boarding point: Gandhipuram [protected]
Landmark: Near RR hotel
Address: H/D OFFICE ..SRI SST TRAVELS ( C/O HONEY TRAVELS )1st street, gandipuram, near RR hotel & Kovai residency, coimbatore, cont no [protected]
Contact: [protected]
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Apr 16, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2017

Red Bus Customer Care's response Hi Gokul,

Greetings from redBus!

This is in regards to your complaint about ticket number TK[protected].

As discussed over the call with our concerned team, I regret the inconvenience caused during your journey on March 11, 2017. I totally understand how uncomfortable you must have felt due to the unfavorable behavior from the bus staff.

However, I would like to assure you that we have passed on this complaint to the senior management of bus operator. We have requested them to take necessary measures to avoid such mis-haps in future. We also urge you to rate the operator using the link shared with you post completion of the journey.

We, at redBus are committed to ensure best customer experience and female passenger safety will be our first priority always. Please know that we are committed to give you a better experience going forward.

Once again, I apologize on the behalf of bus operator for the inconvenience caused to you.

If you have any other queries, kindly write back to us. We will be glad to assist you further. Thanks and have a great day ahead!

Regards,
redBus Team

Verified Support

Mar 16, 2017

Red Bus Customer Care's response Hi Gokul,

Greetings from redBus!

Ticket id-TK4B75398862

We are sorry for the distress. We have escalated the issue to our concerned team, we'll get back to you with an update an earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further queries.

Regards,
Team Redbus