[Resolved] Redbus — Refund bus fare.

reddykcs

from Visakhapatnam, Andhra Pradesh

Jul 23, 2022

Address:

VISAKHAPATNAM

The meaning of resolved is redefined by Redbus.
The don't address the problem and helpline won't work.
Full refund will be sent in 5 to 7 days.
You wait and nothing will happen.
This is delaying tactics. You again ask them you will get a reply. Your problem resolved.
I don't understand how they will operate this way.

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Aug 30, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Comments

Geeksyguide

Jul 25, 2022

Hi reddycks, most of the refunds are credited back to the source of passengers' account within 5 to 7 bank working days also they informed Saturday, Sunday, and bank holidays are not counted in bank working days. Please check excluding these days your bank working days are completed. If completed contact redbus support and ask for ARN(Acquirer Reference Number) and share that number with your bank, if there is some issue from your bank end they will check and tell you. If everything is fine from your bank end then ask redBus to check from their end. Also, you can read my article on how you can check how to ask for an ARN number with redBus customer support. redbus refund not received

Geeksyguide's reply, Jul 25, 2022

Hi reddycks, most of the refunds are credited back to the source of passengers' account within 5 to 7 bank working days also they informed Saturday, Sunday, and bank holidays are not counted in bank working days. Please check excluding these days your bank working days are completed. If completed contact redBus support and ask for ARN(Acquirer Reference Number) and share that number with your bank, if there is some issue from your bank end they will check and tell you. If everything is fine from your bank end then ask redBus to check from their end. Also, you can read my article on how you can check how to ask for an ARN number with redBus customer support. redBus refund not received
https://geeksyguide.com/redbus-refund-not-received/