Redbus — Refund

Address:

New Delhi, Delhi, 110053

Dear sir,

First of all i would like to inform that i had not travel through red bus 26th sep night for which i have already lodge cancellation through your call center.

The reasons behind that:

1. I have booked the ticket at 8.00 pm for journey to the Lucknow from Delhi and you have provided me the mail along with pnr UY7M3BK and ticket number TJBQ55424323. I talked severally to the customer care and hold the call almost 45 minutes to get the bus operator number they have provided the number at 9.30 pm (JK travels- [protected]). when i reach to the boarding point i confirm through the number which you have provided and astonished to hear that pnr is not matching with the bus operator pnr.

2. Again i talked to customer care for checking the pnr and it has taken almost 25 minutes to get the number (sandeep-[protected]). I checked the pnr with the second bus operator and luckily it was there. I really feel very bad when i board that the facilities provided by the bus and the amount charged by the red bus was not compatible i.e., AC was not working, bus was in third class condition and it looks like that red bus has managed the journey through the street bus operator.

3. Immediately i called to the call center and inform about the same by saying that to travel through this kind of bus will create serious health issues. However call center people was agreed to cancel the ticket and refund me the whole amount with in 7 working days if i had not travel.

4. I further urged that before this incident my experience with the red bus travel was phenomenal but i regret to inform that this kind of incidents may damage the image of red bus. You wont believe i used to give red bus references everywhere when some one ask me about the journey by the road.

5. I further want to inform that yesterday journey was very much mandatory for me since i have to attend business meeting at Lucknow thats why i have chosen red bus by paying an amount of Rs 1899/-

6. Moreover, i may go to the court also for the losses i have to bear on account of this miserable incident by red bus but i have long association with your organisation in the past. Hence considerable, i request you to please investigate the case on priority and refund me the whole amount i.e., 1899/- without any delay. I am ready to provide any kind of evidence like call recordings, messages and all if needed.

Thanks

Jitender