Redbus — Refund

Address:	Bangalore, Karnataka
Website:	redbus.in

Complaint number: 471730 Ticket number : 10409121

Redbus is a white collar thief stealing people's money - don't need any more evidence than the number of refund complaints on this site.

Here is my case:
On 30 Dec 2016, I booked 2 tickets and paid Rs 3392.
The transaction failed but my money got debited.
When I called the customer service they arranged an alternate single ticket for Rs 1199 with a promise to refund the remaining Rs 2193.
Just before the journey the bus was cancelled. Later they refunded the Rs 1199. But the remaining Rs 2193 was never refunded. I have been calling multiple times and explaining the problem to every call operator -wasting hours and hours of my precious time.
They took my bank details to refund my money - but it was never paid.
People I spoke to in the customer services team : Naveen Reddy, Malhar, Team leaders - Shankar Dolli, Siddharth. In my last call on 26th Jan, Sidharth hung up my call.