[Resolved] Redbus — Refund

Kalpana R

from Delhi, Delhi

Address:	Bangalore, Karnataka, 560023
Website:	www.redbus.in/?gclid=CK3U_NviwdMCFUMeaAod4VgHTw

I booked a ticket in red bus app, after that it transfers to bank website. Unfortunately, the time mentioned in that page is out. So it brings me again in booking layout i.e select the seat and also pop says that I need to book one more time. Second time I booked one seat which is different seat number because what I booked the previous one was in gray color. In second time everything goes smooth and I got a message like BOOK TWO SEATS and my money also debited from my account. Completely I don't have any idea why it debited my money twice. It was blindly an app error but Red Bus customer care were refused to pay my money even though i submitted my document proof which has all details like message from red bus and my bank balance with timing. Please do needful.

Was this information helpful?

No (0)

Yes (0)

May 29, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2017

Red Bus Customer Care's response Hi Kalpana,

Greetings from redbus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your registered email address and date of transaction so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.