[Resolved] Redbus — Refund

Rakesh Teja

from Mumbai, Maharashtra

Address:	560008
Website:	redbus.in

On 21 June 2017, the bus from Banglore to Hyderabad was cancelled. So i dropped a mail to redbus regarding the issue for refund. There was no response. Later i called on 23 June 2017 for the refund. They asked me to wait for 24 hours. I waited and called again on 24 June 2017. They again asked me to wait for 24 hours. There was no update. After 8 days, on 2 July 2017, i again called the customer care. Now, they are asking me to wait for 7 working days. And this is not at all fair. The customer service guys are very rude too. Please resolve this issue ASAP. I'm attaching the call reference numbers below.
1364919, 1364919, 1320870.
Customer Service agents names: Swarup, Ganesh.

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Aug 8, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2017

Red Bus Customer Care's response Hi Rakesh,

Greetings from Redbus !!

Ticket id-TK7K42432429

We are sorry for the inconvenience caused, we have already initiated the refund on 2nd July. Refund will be reflecting within 7 bank working days.
We have also noted down your feedback, we'll ensure such issues will be reduced in future.

Request your kind understanding.

Regards,
Redbus Team