[Resolved] Redbus — refund

Sarala Krishna

from Hyderabad, Telangana

Address:

Visakhapatnam, Andhra Pradesh, 530016

Red bus

I have booked a ticket on[protected]

Redbus app registered mobile no : [protected]

From chennai to visakhapatnam[protected]

I have raised a refund issue

My red bus query reference id : 5862138

I have called your support team almost 20times

And submitted my bank statement also
But it's no use

It's almost 20 days. I didn't get money back

Every time i'm calling your support team, there are telling to wait for 24 hrs. But there are not resolving my issue

This is like a harrassment to me.

How many times should i have to complain about this.

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Dec 24, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2018

Red Bus Customer Care's response Dear Sarala,

Greetings from redBus !!!

Thank you for reaching out to us regarding the refund status of your transaction[protected].
We deeply regret the inconvenience caused to you. The refund for your transaction has been initiated from our end on 14th November 2018, to the mode of payment used by you. Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Please be assured, we'll pull up our socks & work to avoid such instances in the future.

Thanks,
Team redBus