[Resolved] Redbus

[Resolved] Redbus — refund

G ggibin from Bengaluru, Karnataka

Hi Redbus team, This is regarding a bus booking I have done in 16/08/2018. My name is Gibin George Phone number registered: [protected] The bus operator cancelled the trip and Redbus promised a refund. I have called the customer care more than 5 times in this regard. The only reply was the amount will be refunded in 24 hours each time. And I raised ticket for this issue multiple times in the helpdesk as well. No resolution till now. Please find the details below. Date of Journey: 16/08/2018 From Ernakulam to Bangalore Bus Operator: Yatra logistics Modern Ticket number: TM9D83297409 PNR number: TS[protected]SPPP/117384/YATHRA A/C GOLD CLASS (EKM-BLR) Amount deducted: 1011.45 rupees Please refund my amount back. +1 photos Was this information helpful? No (0) Yes (0)
Feb 25, 2019 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Jan 22, 2019 Red Bus Customer Care's response Dear Gibin George, Greetings from redBus! We are sorry that your bus was canceled by the operator. We apologize for the delay caused in the refund. We have initiated the refund of your ticket Rs 869 is initiated today to the original payment source used for this transaction. You will receive it within 7 bank working days. The wallet amount Rs 94.9 is reversed to your wallet and this will be reflected within 24 hours. Hope this helps. Fo any help in future, please feel free to reach us at [protected]@redbus.in. Regards, Team redBus.
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