[Resolved] Redbus — refund denied

Bangalore_Traveller

from Bengaluru, Karnataka

Address:	Chennai, Tamil Nadu
Website:	www.redbus.in

My trip from Chennai to Bangalore on 22nd April was cancelled by the bus operator - SLH Tours and Travels, after making me wait for more than 2 hours at my boarding point - Koyembedu. I was left stranded at the middle of the night (1pm) in an unknown place. There were not alternate araangement made either by the travels or Redbus. I had to shell out 3 time my ticket fare to get another bus ticket for my journey.
Now Redbus is refusing to refund the amount.

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Jun 3, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus!!!

We are sorry to hear that you faced the inconveniences. We have taken your concern with the operator and have shared a strong feedback on this regards. We have also asked him to ensure that such instances never occur in the future. We have initiated the refund back to the payment source. You will receive the refund within 7 bank working days.

Regards,
Team redBus