[Resolved] Redbus — refund does not get | |
My ticket was cancelled on 13/12/2018 From tezpur to guwahati Volvo bus suddenly getting the message in the evening before 24 hrs Bearing ticket number tmcy29418150 and pnr number D3agkbkh Due to technical problem in bus But they email me that you will get refund with in 7 working days Now almost 3 months over neither got any refund nor got any reply from their side So i kindly request you to refund the money rs 252 as much as possible Was this information helpful? | |
Mar 21, 2019 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Feb 18, 2019 Red Bus Customer Care's response Dear Customer, Greetings from all o[censored]s, here at redBus! Thank you for reaching out to us regarding the refund status for your ticket id TMCY29418150. I understand that this experience may be causing an inconvenience to you, and I am truly sorry. Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 11th December to the mode of payment used by you for this transaction. The refund for your ticket has been initiated from our end on 11th December to the mode of payment used by you for this transaction. Basis the policy of your bank, the amount should reflect in your account within 7 business days. Details of the transaction are given below: • PO No. :[protected] • Refunded Amount: Rs. 252/- • ARN No. or Refund Reference no.:[protected] Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above. A screenshot of the Refund Initiation from our end, has been attached for your reference. I hope this response was satisfactory. Once again, I thank you for choosing redBus and apologize for any inconvenience caused. Have a great day! With thanks, Team redBuddy  | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
67%
Complaints
3899
Pending
278
Resolved
2490
View all 3899 Red Bus reviews & complaints
Domlur Layout, Karnataka, Bangalore, Karnataka, India - 560071
View all Red Bus contact information
No information given to us,
We have to stand on highway late-night and listen arrogant answers from drivers, coordinator after booking.