[Resolved] Redbus — Refund for cancellation

[Resolved] Redbus — Refund for cancellation

B Boho

Booked my bus ticket by REDBUS on Ticket number (TIN): TPBB13977055from MADHYAMGRAM To SILIGURI For dated 20 OCTOBER 2020 that tckt amount was 12700/- Rs. and cancelled it on 16 th October But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days( For your reference i am forwarding your mail with this mail). Why they are not refunding my cancellation amount and my request is to please refund my money . please give me response as soon as possible. Looking forward for your cooperation and quick response. +1 photos Was this information helpful? No (0) Yes (0)
Aug 14, 2021 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Nov 03, 2020 Red Bus Customer Care's response Hi Pradip, Greetings from redBus! Ticket ID - TPBB13977055 I understand that this experience may be causing an inconvenience to you, and I am truly sorry. Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed from redBus on 16th October 2020 to the mode of payment used by you for this transaction. As mentioned in our previous mail, we are sharing the details of this refund once again. Your refund has been initiated from our end on 16th October 2020 to the mode of payment used by you for this transaction. PO No. :[protected] Refunded Amount: Rs. 9715/- ARN or Refund Reference no.: 75120330289000374160661 Basis the policy of your bank, the amount should have reflected in your account within 5-7 business days. Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the information shared above. A screenshot of the Refund Initiation from our end, has been attached for your reference. I hope this response is satisfactory. For any other questions please write to us at https://www.redbus.in/info/redcare/ As I have processed your request, you will receive an email stating that your case has been closed, along with a survey seeking your feedback on the assistance given by me. Please spare a moment to share your valuable inputs. I hope I have been able to help you. Take Care, Team redBus!
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