[Resolved]  Redbus — Refund for incomplete trip due to bus break down

Address:400063
Website:www.redbus.in

I boarded a bus from mumbai to udaipu during the long weekend . Paid 1075 for the trip.The bus was supposed to reach at 8.30 am at its destination but was 280 lm away till 11.00 am and broke down on the way in some secluded area. Being a single female passenger, I called on the female helpline provided by redbus.They picked up the call, listened to the probelem and put the call on hold.After 1 week of raising compalains and escalations, redbus provided me a refund of 300 .I had to pay 1000 to another bus from the place where i was left.I require complete refund.Moreover the female helpline should be better managed
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Nov 22, 2016
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Oct 19, 2016
Red Bus Customer Care's response
Hi Gunjam,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.
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