[Resolved] Redbus — refund for unsuccessful transaction

Legeesh Parambath

Address:	560100
Website:	www.redbus.in

I have booked a ticket through the above mentioned company's web portal. First two transactions were unsuccessful to generate my ticket whereas my account was debited both times. 1 off 2 payment was refunded within the stipulated time frame whereas the 2nd payment is not yet refunded. Since more than 2 months, am behind their cs team for the updates whereas each time their reply is "it's under process and will take 7 business days to credit.

+11 photos

Was this information helpful?

No (0)

Yes (0)

Jun 11, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2018

Red Bus Customer Care's response Dear Legeesh,

Greetings from redBus.in!

Please accept our sincere apologies for the hassle and delay caused in addressing your issue. We have escalated this to our relevant team on top priority. We shall share an update as soon as possible.

We request your co-operation in this regard

Thanks,
Team redBus.

Verified Support

Jun 27, 2018

Red Bus Customer Care's response Dear Legeesh,

Greetings from redBus!

We are really sorry for the long wait. We have re-initiated the refund On June 21 and the same would reflect into the source account within 7 bank working days as per banking procedure, we appreciate your patience and understanding in this regard.

Regards
Team redBus