[Resolved]  Redbus — refund from redbus

Address:

Kolkata, West Bengal, 700080

I booked a bus ticket for journey to bhubaneswar from kolkata in srikunja travels on 07.01.2018. On previous day (06.01.2018), i received an sms from red bus mentioning that the bus has been canceled on that day and therefore the ticket is canceled. No alternate arrangement was provided by red bus. I had to book another bus in greenline service for returning to bhubaneswar from kolkata on 07.01.2018. When i lodged a complaint in redbus, i received an email on 07.01.2018 (Ref. No. 2830567) stating that issue has been resolved and i will get another email.in order to resolve the issue, i lodged another complaint (Ref. No. 2844658) i called red bus executive on 09.01.2018. But unfortunately, the issue is not received yet and i have not received the refund till date.

Being a frequent customer of red bus, we expect professionalism from the service provider.