[Resolved] Redbus — Refund in source account

Naaresh Vyass

May 19, 2022

Website:

www.redbus.in

I Have booked two ticket in which 3 person travelling thru and from Mumbai to Aurangabad and Aurangabad to Mumbai on 21-May-22 and 22-May 22. I have cancelled the both ticket and got refund for one ticket in source account and one refund went in Redbus wallet.
Unable to understand this process.

Even customer care only works in IVR format and no option to connect to Customer care team to discuss this issue in details.
Sent them query via help section and on social media DM but this also now 2 days over but no concrete response.

I need refund in source account.

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May 19, 2022

Complaint marked as Resolved

As per complaint, they have initiated the refund in source account.

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.