[Resolved]  Redbus — Refund Issue

Address:	600041
Website:	www.redbus.com

I booked a ticket with seabird travels via redbus on Dec 9th 2015. And my ticket number is TS-RB22709448END/2917196/BLR-VEL-CHN NIGHT (A/C Sleeper). I booked for a sleeper coach. When I went there they said that the bus was cancelled and they gave me an alternative semi sleeper coach. I immediately called redbus bus customer care and raised a request. The redbus agent asked me to give the phone to the travels agent and the funny part is the travel agent was not ready to talk with the red bus customer agent. I really don't understand the relationship both the parties share. Then the red bus agent asked me to get another travels and since the sleeper coach is cancelled the amount will be refunded. I got a different travels and reached the destination. The request id I received for the complaint I raised with redbus for the same is[protected]. Now if I call redbus and ask about the refund status, they say that the travels claim that I travelled with them that day and so the amount cannot be refunded. And they are asking me to call the travels. If I call the travels they say that they are not responsible for this and I need to contact redbus regarding it.