[Resolved] Redbus — Refund Issue

[Resolved] Redbus — Refund Issue

P PanjabShelke from Pune, Maharashtra Jun 23, 2022 Jul 6, 2022 This thread was updated on Jul 6, 2022

On 18 July 2022 i booked ticket form redbus, after sit confirmation i got message from red bus with driver no, i called multiple time on that no but no one received that call, after some time i contact red bus support team and they tell me sorry for inconvenience we will check with operator and they provided another no to me and when i contacted to bus operator that time driver told me he cross the pickup location, without called me i raise this issue with red bus that time support team told me they will take action on that and they will provide refund my ticked amount, i raise case no[protected], today i got call from redbus team and tell me you was not on pickup location and continuously convening me that there is no issue with operator you not available on pickup point for that reason we will not provide any refund Was this information helpful? No (0) Yes (0)
Aug 18, 2022 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Jun 25, 2022 Red Bus Customer Care's response Hi, Greetings from redBus Team! We are checking on your concern and we will get back to you soon with updates. Please allow us some time. Thank you Team redBus! Verified Support Jul 06, 2022 Red Bus Customer Care's response Dear Panjab Shelke, Greetings from redBus Team! Thank you for reaching out regarding your ticket number TR7G61771969. As we discussed during our phone conversation, it is surely upsetting to hear about the unpleasant experience you faced during the journey bus operator service. Your feedback has been shared with New LNT Travels Swara Travels so the quality of service can be improved. As a gesture of goodwill we’re happy to provide you with a credit of Rs.492.75/- back to the source used to make the payment at the time of booking on 30th June 2022. As per the standard banking procedure the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus. Below are the refund details: Refunded Amount: Rs.492.75/- Initiated on: 30th June 2022 Source: Original mode of payment If you do not receive this amount within the expected time, please reach out to the Bank customer care team using the number mentioned on the back of your card. Stay safe, stay healthy! Team redBus
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