[Resolved] Redbus — Refund made too late almost 1 month

Narayana Marla

from Gurgaon, Haryana

Address:	500019
Website:	www.redbus.in

I have booked ticket on 22nd apr, money debited from account but ticket was not conformed. Got a message like refund initiated would be made it in 7 days, later again message came like it would take 10 working days.

Still waiting for refund, they are saying it would take another one week with irresponsible.

For refund waiting for 1 month is not good, very bad bad service

Referance number[protected]

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Jun 23, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 17, 2017

Red Bus Customer Care's response Hi Narayana,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We see that the refund is already processed to your source account. Due to some technical issue the refund was processed with little delay however, we have also noted your feedback, we'll ensure such delay will be reduced in future.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.