[Resolved] Redbus — refund not given against bus cancelled by the operator

Rajinder68

from Ludhiana, Punjab

Address:

147002

On 10.04.2018 bus operators prtc patiala cancelled the bus due to bharat bandh. Redbus who making booking for this bus and ticket book by me by my reg mob [protected] on 09.04.18 not given refund till date against cancelled bus despite lot of talking on customer helpline number. Every time they said matter resolved in next 24 hours but no result coming yet. Red bus not looking serious to resolve the issue. The amount of ticket received by redbus in his account and not given attention.

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Jun 25, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 14, 2018

Red Bus Customer Care's response Hi Rajinder,

Greetings from redBus !!!

We're sorry to hear about your poor experience.We’d never want our customers to experience anything as such. We've escalated the issue to relevant stakeholders and will keep you posted with an update at the earliest.

Thanks,
Team redBus

Verified Support

Jun 27, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus!

Ticket id: TM[protected]

We are really sorry for the long wait. We would like to inform you that we have processed the refund in your bank account on May 14.

Once again we are really sorry for the inconvenience caused. We have passed on a strong feedback to the bus operator who will ensure that such issues are not repeated. We also urge you to rate the operator on our website.

Regards
Team redBus