[Resolved]  Redbus — Refund not processed . Bad customer service / harassment

Address:	Savarkar road , Dombivli East 421201
Website:	redbus

Respected Sir,

I have booked a Ticket with Redbus from Ahmedabad to Dombivli which was initially confirmed with Veer travels( Ahmedabad ) for April 30.2022 at 8.30 Pm. Ticket details are as follows:
Ticket no: TR5U88343461
PNR: 155210
Seat Number(s): F
Ticket Amount: INR 735.00
Boarding point: CTM cross road Ho Veer travels( Pickup by auto)
Address: Veer Travels, Near Sahjanand Society, CTM cross road. Ahmedabad.

The above Bus was cancelled by the operator and they called me and informed that the bus is cancelled and they will initiate the refund and I shall get it within 24-48 hours. I booked this ticket on 28th April, 2022 and they called and informed on 29th April, 2022 that the refund is processed and you will get a message from Redbus. I received the refund message from Redbus and I waited for that day and no refund was processed on 30th April. I called Veer travels and he confirmed that it will be done, just to have patience . I contacted my bank as well as there was no refund showing . The bank asked to get in touch with the Redbus . Its been several times I contacted Veer Travels and they said the same thing and no refund was processed.

Refund amount : INR 735.00

I then called Redbus after long try and they informed that they initially processed refund on 29th April 2022 but due to some technical issues the refund was not processed and it was again processed on 4th May 2022 and it will take another 7 working days .

After waiting for the time frame, Yesterday I called again Veer Travels and he connected me to the seat seller from Redbus who told me another story that the refund is already processed on 29th April and it will show in my statement as credit from Ibibo as this is their company name .How on earth now Ibibo came between as I booked my ticket from Redbus, and said that the refund is successfully processed on 29th April 2022 and gave me a ref no.[protected] .

I again checked in my statement and with my bank and no such entry is shown . I called my bank again and they informed that there was a chargeback request from bank to the Redbus on 4th as I have emailed this same to my bank on 30th April 2022, and as there was no refund made from them . The Bank said that maybe they are telling lies as mistake is from their side .

I called Redbus again yesterday on 12th May 2022 and the representative Omkar told me that they have processed the refund and my bank has re credited back to their account . So he re initiated the credit again yesterday on 12th May and again asked me to wait for 7 business days . He gave me a reference number of the call REF[protected].

I called my bank to confirm and they said its not possible . Without my consent they cannot re refund the money back to redbus. If at all its a bank holiday, it will be showing as under processing .

I am really been harassed by Redbus literally and I want to make a serious complaint and want my money back . Its not question about the amount but its about the harassments which I faced.

Veer Travels Number:[protected]

Redbus seat seller Rakesh Patel: [protected]

I have all the call recording of Veer Travel and the seat seller of Redbus and confirmation from my bank on call that the refund is not processed. Above all the biggest proof is my bank statement .

I truly believe in my country's law system and the consumer forum and looking forward for help .

I will really appreciate if I can get my money back as it means a lot to me .

Thanking you
Indranil Lahiri
[protected]