Redbus — Refund not provided

Dear Sir, Refer to the above cited subject, the details of travels are Date of Journey: 16-Nov-23; New Shatabdi Travels (Jalaun to New Delhi), Time: 10:00pm. Ticket no. TSCC10332333. Based on mentioned details by Sister is the passengers and waited till 02:00am where bus has not reached to pickup point & also no proper response from Red bus and travels. I have called to Red bus customer care and inform that she cant wait till late nights. and bus operate insured me to full refund and now i am calling bus operator and redbus service but got no satisfactory response from both.