Verified Support
Jan 17, 2022
Red Bus Customer Care's response Hi,
Greetings from all o[censored]s, here at redBus!
We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.
You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.
With regards,
Team redBus
Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
Verified Support
Feb 06, 2022
Red Bus Customer Care's response Dear Kubendren,
Greetings from redBus Team!.
Thank you for reaching out regarding your transaction ID[protected].
As informed during our phone conversation, due to technical issues faced at the time of booking, the amount was deducted from your account but the ticket was not confirmed. Since this requires attention from a technical specialist, there was a delay in initiating the refund.
We are now happy to share, the refund has been initiated from our end back to the source account. As per the standard banking procedure the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.
Below are the refund details:
Refunded Amount: Rs. 1120/-
Initiated on: 06/02/2022
Source: Original mode of payment
If you do not receive this amount within the expected time, please reach out to the Bank customer care team using the number mentioned on the back of your card. In case this payment was made using a credit card, please check the previous statement/unbilled transactions before reaching out to the bank.
Stay safe, stay healthy!
Your redBuddy
