[Resolved] Redbus — Refund not received

syamca

from Bengaluru, Karnataka

Address:	560017
Website:	www.redbus.in

I booked a ticket from Bangalore to Guntur on February 01, 2017 amounting Rs.758.40 and the ticket number is TK[protected]. I have cancelled on the very next day and the reference number for processing is[protected]. I have not received the refund till now and I am unable to contact concerned person. I have received the following message from redbus executive.

"We would like to inform you that the refund amount of Rs. 758.40/- has been processed on 2nd February 2017 and the reference number is “[protected]”. This will reflect in your account within 7 bank working days from the date processed.[Bank reference number for the same[protected]]."

Kindly resolve my issue.

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Mar 12, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2017

Red Bus Customer Care's response HI Syam,

Greetings from redbus!!

Ticket id-TK[protected]

We have processed the refund back to your source on 2nd February . Refund will be reflecting back to your account within 7 bank working days as per the standard bank procedure.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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Comments

Sangeeta Panna

from Churachandpur, Manipur

Ticket number TK[protected], PNR no: 92K75NB9, Ranchi to Tatanagar bus on Aug 10th, 2017 at 9:35 AM was cancelled without intimation. When we called Pawan Putra-Customer Care:[protected], they said refund will be made by Red Bus online. We submitted our complaint to Customer Care @ Redbus [protected]@redbus.in on August 11th, complaint number 1621181. There has been no inquiry. The reply mail says -

Dear Customer,

We are glad to inform you that Service Ticket ID: 1621181 has been resolved within the promised time. Our support executive has communicated the resolution to you via a separate email, kindly check.

Complaint Reported Time Actual Closure Time
11/8/2017 11:08 AM 11/8/2017 5:28 PM

We received no mail from any support executive about the refund. We checked our bank account. There has been no refund made.

We submitted another complaint 1650134 on 14th August. Refund of 399/- (2 passengers) still awaited. Kindly get back at the earliest.

Regards,
Festus Panna