[Resolved] Redbus — Refund not received

Reshktym

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu
Website:	redbus.in

I booked ticket for 2 persons via redbus app from ernakulam to chennai on 29th may 2017 of cost 2595. I cancelled the ticket within the free cancellation time and received message saying money will be refund within 7 working days. Its almost 3 weeks yet i didnt get refund. When called in customer service and entered my phone number they are telling that no refund is available for this number. But i received message to this same number. Please help me with my issue.

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Jul 28, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 16, 2017

Red Bus Customer Care's response Dear Customer,

Greetings from Redbus.in!

We are extremely sorry about the delay caused. We would request you to share the ticket id to us on [protected]@redbus.in. We shall look into the issue on top priority.

We request your kind co-operation in this regard.

Regards,
Team Redbus.