[Resolved] Redbus — refund not received

Edwards_4626

from Bengaluru, Karnataka

Website:

redbus.in

I booked a ac sleeper ticket worth 1650 for 2 people in red bus from bangalore to chennai for travel dated 30th nov 2017, however at the last minute the bus operator (Asian express) called me and stated that the ac sleep bus is cancelled due to less seat occupancy and asked me to board volvo semi sleeper bus which was 1100 for 2 people which i refused as i'm not comfortable with semi sleeper. The bus operator told he can then refund the entire amount and asked my account details. I informed the same to red bus and raised a complaint on nov 30th for same and booked alternate bus for my travel. Red bus promised to refund the amount within 7 working days however its almost a months time now and still i have not received any refund. Whenever i call the customer care they keep my call on hold for a while and then disconnects. Such a poor customer service from such a reputed company. I request you to help me how to proceed further? Can i raise a case? Or what do i need to do to get my money back?

Ticket id: tkck12573675
Pnr: ts[protected]cswn
Travel date nov 30

First case:
Redbus case reference number : 2503632
Redbus case registered date: 20th dec 2017

Second case:
Redbus case reference number : 2812429
Redbus case registered date: 4th jan 2018

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Feb 4, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2018

Red Bus Customer Care's response Hi Edwards,

Greeting from redbus!

We are sorry for the delay in the refund processed as the alternate was arranged by the operator.

However, we have initiated the full refund of the ticket amount as the journey was not completed by you.

The amount should be reflecting in your payment source within 7 bank working days.

Thank you for patience and co-operation in this regard.

Regards,

Team Redbus.

Jan 04, 2018

Updated by Edwards_4626 Hi Team,

Thanks for your prompt reply,

How fare is to arrange an alternate semi sleeper bus instead of a sleeper? Semi sleeper costs 1000 rs for 2 and sleeper 1600 for 2, who do i need to pay 1600 and take a service worth of 1000 rs?

Also, I wanted to understand how can a bus service provided cancel the bus just because the tickets are not full? I would request you to take back necessary action or impose fine on Asian express.

Above everything, for a refund of payment it took 30 days by redbus? Which i dont feel a fair deal, any ways i really appreciate your prompt response and action on this manner. Thank you!!!